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Customer Service and Returns.

 

What if there is a customer service issue or damage with my order?

If there's a problem with your order of any kind or you just need tracking info, email us with the issue. Email is the best and preferred way to handle customer service issues and helps us to handle the issue more quickly and efficiently for you. Although we are available by phone and text during the day, that is for sales and technical support only and generally NOT for after sale customer service issues. Email us at help@buylightfixtures.com with a detailed explanation of the problem or an image of the damage and we'll get on it. Please reference your order number or your name in the subject of the email. NO TEXTS OR PHONE on customer service issues please, email only. It truly helps us better serve you after the sale. The policy we have is we'll do whatever it takes to fix the problem to your satisfaction.


What if I receive a defective or product or have a warranty issue?

If you believe you've received a defective product or need warranty information, once again email is best, email us at help@buylightfixtures.com. NO TEXTS please. If we determine the unit failed under warranty we will cover shipping costs within the U.S. to replace the unit for you.


Our return policy time frame:

We want you to be satisfied with your purchase. If you are not satisfied with the product, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (15 days). 


Non-returnable items:

While we maintain a good return policy, there are certain items that cannot be returned for very specific reasons. These items include:


- Special orders, this includes LED light fixture products that have specific wattages or colors.

- Discontinued products, closeouts, and used products.

- Light poles.


Here's how to make a return:

To make a return, please email us help@buylightfixtures.com (NO TEXTS or PHONE on customer service issues, email is the preferred and quickest way) to arrange for a return. Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the checklist below:


- Items must be returned in the condition they were received, including all accessories, documentation and packaging materials.

- If your package was originally shipped double-boxed, please return the unit(s) double-boxed. 

- The product should be packed in the original product box. 

- When repacking the product box, avoid using duct tape or other adhesives that can leave a residue. 

- Please use a shipping method that is trackable, such as FedEx, UPS or US Postal.

- Important note: Large shipments sent by truckline will require special instructions, make sure to email regarding any palletized product.


Please address the package to:


BuyLightFixtures.com
8362 Tamarack Village, Ste 119

Woodbury, MN 55125

Attn: Returns

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For tracking & after sale support, email us at:


Sales by phone & quantity discounts: 
866-637-1530
Text: 651-324-1409

We proudly sell many USA made lighting products. We sell to everyone, no order too big or too small!