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Return policy

 

What if there is a problem or damage with my order?

If there's a problem with your order, the first thing to do is call us. we will take care of you, no matter what. The policy we have is we'll do whatever it takes to fix the problem and make you happy.


What if I receive a defective product?

If you believe you've received a defective product, contact us at (866) 637-1530, and speak with customer service. Or, you can simply email us at customerservice@buylightfixtures.com. If we determine the unit failed under warranty we will cover shipping costs within the U.S. to replace the unit for you.


Our simple return policy:

We want you to be completely happy with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within a fair amount of time from the shipping date (15 days). 


Non-returnable items:

While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include:


- Special orders.

- Discontinued products, closeouts, and used products.


Here's how to make a return:

To make a return, please first call us or email to arrange for a RA (Return Authorization) number. Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the checklist below:


- Items must be returned in the condition they were received, including all accessories, documentation and packaging materials.

- If your package was originally shipped double-boxed, please return the unit(s) double-boxed. 

- The product should be packed in the original product box. 

- When repacking the product box, avoid using duct tape or other adhesives that can leave a residue. 

- Please use a shipping method that is trackable, such as FedEx or UPS.

- Important note: Large shipments sent by truckline will require special instructions, make sure to contact us regarding any palletized product.


Please address the package to:


BuyLightFixtures.com
8362 Tamarack Village, Ste 119

Woodbury, MN 55125

Attn: Returns

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